The range of products offered on the Website is valid as long as they are visible on the Website.

Delivery times and costs

Once your order ready, will be shipped with FEDEX, MRW or Correos. The delivery time for standard shipments is 72 hours for FEDEX, 24-48 hours for MRW and 10-15 days for Correos. Any articles considered special orders may take longer. During the production process, we will send you messages to keep you updated on the status of your order.

Take notice that we cannot guarantee prompt delivery through Correos and unfortunately they don’t offer a tracking service. Delivery may take up to 30 days. For any queries, contact us at info@lorenzoquinnlove.com.

GIVE AND RECEIVE is open from 09:00 to 16:00 from Monday to Friday, except for Spanish public holidays.

Custom Fees

The importation of goods in a fiscal territory different from the origin of the merchandise carries the obligation of customs processing. All merchandise must pass border security controls (sanitary, quality controls, etc.) and comply with the tax obligations of the country of destination (payment of taxes and tariffs) in addition to other expenses derived from the management of import and custody and storage of shipments.

All fees arising from customs formalities must be paid by the customer.

Returns Policy and information on returns packaging

GIVE AND RECEIVE is not responsible for the shipment of any products you wish to return. All returns must be shipped by FEDEX.

Items may be exchanged for other products or a credit note within a period of 30 days if the article is in perfect condition, its original packaging intact and unsealed, and the return is made to our distribution center. We recommend insuring the shipment. GIVE AND RECEIVE shall not be liable for returned goods that fail to arrive at their destination.

Retail businesses will neither accept exchanges nor reimburse the price of any articles purchased online.

We kindly request you bear in mind that GIVE AND RECEIVE does not accept the return of any engraved or personalized pieces.

For any doubts or enquiries, please contact the Customer Service team on + 34 93 659 00 72. A team member will assist you from Monday to Friday between 09:00 and 16:00 (Spanish time). This department remains closed on Saturdays, Sundays and public holidays in Spain.